Refund Policy

The 30-day window

An item may be returned within 30 days of its delivery date, as shown on the tracking record. It must be unused and in its original packaging, with all parts, instructions and labels present.

Items that cannot be returned

• Items that have been used, opened from their packaging, altered or damaged after delivery.
• Items that have been in contact with water, a bathing surface or any bodily fluid.
• Bundles where any included item has been used or opened.
• Items returned after the 30-day window has closed.

How to start a return

Write to info@westnordvitalisdailycarehub.com or call (844) 870-9038 with your order reference and the item you want to return. Customer care replies with a return authorization number, usually on the same business day.

Do not send anything until you have that number. A parcel without an authorization number may be delayed or refused.

Where to send the return

Send the parcel to the address below, with the authorization number written on the outside of the box:

Return postage is paid by the customer unless the item arrived damaged or was not the item ordered.

Refunds

After the returned item has been received and checked, the refund goes to the original payment method. Card refunds usually appear within five to ten business days, depending on the card issuer. The refund covers the price of the item. Shipping and handling are included in that price and are not refunded separately.

Exchanges

We do not exchange items directly. To change a size or a color, return the original item under this policy and place a new order at the price shown at that time.

Damaged or incorrect items

If an item arrived damaged or is not what you ordered, contact us within 30 days of delivery with a photograph of the item and its packaging. We arrange the return at our cost and send a replacement or refund the order in full.

See also the Terms & Conditions and the Fulfillment Address page.